Delivery & Shipping

We know how much care goes into collecting model railways, so we take just as much care getting your order safely to you.

Delivery within the UK

Most standard orders go by Royal Mail Tracked 48. We normally aim to dispatch within 1–3 working days, and we don't dispatch on Saturdays or Sundays.

Once dispatched, Royal Mail Tracked 48 usually takes around 2–3 working days, although this is an estimate rather than a guaranteed date. Larger or higher-value items may travel by Parcelforce, DHL or another suitable insured, tracked service. Your available service and delivery charge will be shown at checkout.

Ordering from overseas?

We're happy to send model railways internationally where a suitable shipping service is available. The service depends on the destination, parcel size, weight and value. Smaller items may travel by tracked post; larger items usually need a courier.

Customs checks can add time. Unless checkout says duties and taxes have already been paid, you may be asked to pay import VAT, duties or clearance charges in your country. We'll provide the information we're required to give you before purchase.

Where's my parcel?

If your parcel seems delayed, has gone missing or arrives damaged, please email info@footplate.co.uk. We'll investigate with the carrier and work with you on the appropriate outcome. A carrier investigation doesn't take away your statutory rights.

Where we arrange the delivery service, responsibility for the parcel generally stays with us until it reaches you or your nominated recipient, subject to the relevant legal exceptions.

Packaging and delivery addresses

We use suitable protective packaging, particularly for delicate and pre-owned models. If something arrives damaged, please keep the packaging and take a few photographs if you can — they help us put things right.

Do check your delivery address carefully before placing an order. If you spot an error, tell us as soon as possible and we'll see what can be done.

Need something different?

For a special delivery requirement, email info@footplate.co.uk before ordering and we'll do our best to help.