Pre-Orders

There's always something exciting on the way in the model railway world. If a model hasn't arrived with us yet, you may be able to reserve it by placing a pre-order.

How payment works

Each product listing and checkout will explain whether you need to pay in full, leave a deposit or pay later. If there's a balance to pay, we'll follow the terms agreed when you ordered.

When will my model arrive?

We give the best arrival estimate we have, but manufacturers sometimes change production schedules, specifications or release dates. We'll let you know about important changes when we can.

What if something changes?

If a release is significantly delayed, changed or cancelled, we'll explain what has happened and what options are available, including any cancellation or refund rights that apply.

Can I cancel my pre-order?

Please email info@footplate.co.uk if you want to cancel before dispatch. We'll review the order under the terms shown at checkout and applicable consumer law. Simply being a pre-order doesn't automatically remove statutory distance-selling cancellation rights.

Once the model has been delivered, our Returns, Refunds & Cancellations policy and your statutory rights continue to apply.